What is a Hospitality Team member?

Hospitality Team members within the New Student and Family Programs are undergraduate students who work to maintain day-to-day operations within the office. These students strive to provide excellent customer service to students, families, and campus constituents while completing essential office tasks that ensure the office runs smoothly on a daily basis.

What does a Hospitality Team member do?

New Student and Family Programs Hospitality Team members are responsible for performing various office functions and helping when needed with office events. These students also serve as the primary source of information for students and family members that contact the office via phone, email, or in person. Essential duties and responsibilities include:

• Assisting students and families regularly, on the phone, via email, and in-person, with all aspects of the New Student and  Family Programs and making referrals to appropriate areas as necessary.
• Arriving for scheduled work hours promptly; arrange for coverage if unanticipated conflicts in scheduling occur.
• Providing general office assistance.
• Possessing knowledge of Temple University.
• Providing a welcoming, inclusive environment for staff, students, and families.
• Demonstrating professional and effective communication skills.

Questions? Reach out to our office via orient@temple.edu or 215-204-8531.